Refund policy

14-Day Happiness Guarantee

We want you and your cat to love your Cat Bubble. If something isn't right, we'll make it right.

Damaged, defective or wrong item
If your Cat Bubble arrives damaged, defective, or you received the wrong item, email us at thecatbubbleinfo@gmail.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. No need to send the item back.

Lost in transit
If your tracking shows no delivery within 30 days of shipping, contact us and we'll send a free replacement or a full refund.

Change of mind returns
Unused items in their original condition and packaging can be returned within 14 days of delivery. Please email us first at thecatbubbleinfo@gmail.com to get return instructions. Items sent back without a return request cannot be accepted. Return shipping is paid by the customer, and the original shipping cost is not refundable.

Cancellations
You can cancel your order or change items until it has shipped. Email us as soon as possible with your order number.

Refunds
Once we receive and inspect a returned item, we'll email you to confirm whether your refund is approved. Approved refunds are sent to your original payment method within 5 business days. Your bank or payment provider may need a few extra days to show it. If you haven't received an approved refund after 10 business days, please contact us.

Exchanges
Want a different color? Contact us before returning your item and we'll help you with the options.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered.

Contact
Questions, returns or damaged items: thecatbubbleinfo@gmail.com